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- Several banks offer 24/7 customer service by phone or live chat.
- Other banks may have limited hours during the workweek or weekend.
- If you find it challenging to do banking tasks during business hours, consider changing banks.
Customer experience can significantly impact your overall banking experience. If you can't find time to visit a branch or call a bank during regular business hours, then it's going to be difficult to manage your money.
Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and many of these institutions are featured in one or more of our best bank account guides.
Banks with 24/7 customer support
1.
Standout feature: Alliant Credit Union pays high interest rates on savings, checking, and certificates.
How to contact customer support: Customer service representatives are available over the phone.
2.
Standout feature: Ally pays high interest rates on savings accounts and certificates.
How to contact customer support: Customer service representatives are available over the phone or through online chat.
3.
Standout feature: The is the bank's strongest account. It pays a high interest rate and has a minimum opening deposit.
How to contact customer support: Customer service representatives are available over the phone.
4.
Standout feature: Axos Bank has great high-yield savings, checking, and money market accounts.
How to contact customer support: Customer service representatives are available over the phone or through online chat.
5.
Standout feature: The is the credit union's most unique account; it comes with perks like roadside assistance and cell phone protection. Depending on which tier you choose, though, you might have to pay a fee.
How to contact customer support: Customer service representatives are available over the phone.
6. Capital One 360
Standout feature: Capital One 360 pays competitive interest rates on savings, checking, and certificates.
How to contact customer support: Customer service representatives are available via online chat.
7.
Standout feature: The is its most appealing account, with no minimum opening deposit or monthly fees. Charles Schwab also doesn't charge foreign transaction fees and offers unlimited refunds for out-of-network ATM fees.
How to contact customer support: Customer service representatives are available via online chat.
8.
Standout feature: Chase has over 4,700 branches in 33 states. It's a good option if you want a large ATM and branch network.
How to contact customer support: Customer service representatives are available over the phone.
9. *
Standout feature: Chime has solid checking and savings accounts. There are no monthly fees or minimum opening deposit required.
How to contact customer support: Customer service representatives are available over the phone, by live chat in the app, or through email.
*Chime is an online banking platform, not a bank.
10.
Standout feature: CIT Bank's most appealing account is the . The account has a competitive interest rate that's higher than the average savings account.
How to contact customer support: Customer service representatives are available via online chat.
11.
Standout feature: Citi's strongest product is its . You can earn a high interest rate if you deposit at least $1.
How to contact customer support: Customer service representatives are available over the phone.
12.
Standout feature: Consumers Credit Union has a strong rewards checking account. You can earn a high interest rate if you meet the requirements.
How to contact customer support: Customer service representatives are available via online chat.
13.
Standout feature: Delta Community Credit Union's strongest products are its share certificates. You can get a competitive interest rate. If you need to withdraw money early, its penalties are lower than other institutions.
How to contact customer support: Customer service representatives are available over the phone.
14.
Standout feature: Discover Bank has a great online savings account. You can earn a high interest rate, and you don't have to deal with monthly fees.
How to contact customer support: Customer service representatives are available over the phone or through online chat.
15.
Standout feature: Falcon International Bank has a good checking account for Texas residents. With the , there's no minimum opening deposit and zero monthly service fees.
How to contact customer support: Customer service representatives are available over the phone.
16.
Standout feature: FirstBank has over 100 branches in Arizona, California, and Colorado. Its checking account has a $0 minimum opening deposit and charges zero monthly service fees.
How to contact customer support: Customer service representatives are available over the phone.
17.
Standout feature: International Bank of Commerce has a good free checking account. This Hispanic American bank has 186 branches in Texas and Oklahoma.
How to contact customer support: Customer service is available over the phone.
18.
Standout feature: KeyBank offers a checking account with zero monthly service fees and free overdraft protection.
How to contact customer support: Customer service is available over the phone.
19.
Standout feature: Latino Community Credit Union is a Hispanic American-led credit union in North Carolina with several services geared toward Latinos, including customer support in Spanish and English. The is the credit union's strongest account with no monthly fees.
How to contact customer support: Customer service is available over the phone. You can also send a secure message through online banking.
20.
Standout feature: Navy Federal Credit Union has solid account options if you're affiliated with the military. The is one of the bank's strongest accounts with the option of early direct deposit.
How to contact customer support: Customer service is available over the phone.
21.
Standout feature: The is the credit union's standout product. It pays a high interest rate on low balances.
How to contact customer support: Customer service is available over the phone.
22.
Standout feature: Regions Bank is featured on our best national banks guide. It has about 1,300 branch locations in 15 states and is a good option if you are searching for a bank with a national presence.
How to contact customer support: Customer service is available over the phone.
23.
Standout feature: River City Federal Credit Union is a Hispanic American-led institution in Texas. It has share certificates with competitive interest rates and a minimum opening deposit.
How to contact customer support: Customer service is available over the phone.
24.
Standout feature: State Employees Credit Union has over 273 locations and 1,100 free ATMs in North Carolina. Its checking and savings accounts have low minimum opening deposits and low monthly service fees.
How to contact customer support: Customer service is available over the phone.
25.
Standout feature: Service Credit Union has solid account options if you're affiliated with the military and live in New Hampshire or Massachusetts. The offers a high interest rate if you meet the requirements.
How to contact customer support: Customer service is available over the phone.
26.
Standout feature: Security Service Credit Union has solid account options if you're affiliated with the military and live, work, or study in Colorado, Texas, and Utah. The has zero monthly fees.
How to contact customer support: Customer service representatives are available via online chat.
27.
Standout feature: Synchrony Bank pays high interest rates on savings and money market accounts.
How to contact customer support: Customer service representatives are available via online chat.
28.
Standout feature: TD Bank is featured on our best national banks guide. It has over 1,200 branches across 16 states and is a solid option if you're looking for banks with a national presence.
How to contact customer support: Customer service is available over the phone.
29.
Standout feature: US Bank is featured on our best national banks guide. It has over 3,000 branches across 26 states and is a good option if you're looking for banks with a national presence.
How to contact customer support: Customer service is available over the phone.
Frequently asked questions
How does customer support vary between banks?
Customer service varies at different financial institutions. Some of the options on this list have 24/7 customer support over the phone. Others offer support through live chat or email.
We include several different types of banks — online banks, national banks, and local banks — so you can see that there are many options out there. You can explore and compare different institutions with 24/7 customer service until you find the right one.
Should I use a bank with 24/7 customer support?
If you've found it challenging to bank during normal business hours in the past, you may want to find a bank that offers 24/7 customer support. That way, you can contact a customer service representative when other banks may be closed — after work hours or during the weekend.
When looking at customer service, it's also a good idea to learn more about the bank's history. Our reviews have a section on trustworthiness that includes any public controversies an institution has been involved in within the last three years. We also include ratings from the Better Business Bureau, which looks at how an institution responds to customer complaints.
from All Content from Business Insider https://www.businessinsider.com/personal-finance/banks-with-24-7-customer-support
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